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Shipping & Returns

Shipping Policy

1. Processing Time: Orders are typically processed within 2-3 business days.

2. Shipping Methods: We ship all orders via a reliable courier service, ensuring safe and timely delivery.

3. Delivery Time: Shipping times can vary depending on your location. Australian customers can expect their orders within 3-5 business days. For international orders, delivery may take 7-14 business days.

4. Shipping Charges: Shipping charges will be calculated and displayed at checkout.

5. International Shipping: We ship worldwide. However, international customers are responsible for any customs and import taxes that may apply.

6. Order Tracking: Once your order has been shipped, you will receive a confirmation email with your tracking number.

Return & Exchange Policy

Dr Zinx purchases are final and no refunds or exchanges will be accepted due to change of mind. For any other queries please contact Dr Zinx using our contact form. Product(s) must be returned in the unopened packaging within 30 days for a refund. When we receive the product, we will refund the value of the purchased product minus freight. You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach us. Please ensure you provide us with the evidence of the purchase.

 

It can take time for us to receive your return, so please be patient. 

 

Please note Dr Zinx returns policy is only applicable to online orders from drzinx.com, if you are inquiring about a purchase from a stockist please get in touch with them directly

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