Shipping & Returns
Shipping Policy
1. Processing Time: Orders are typically processed within 2-3 business days.
2. Shipping Methods: We ship all orders via a reliable courier service, ensuring safe and timely delivery.
3. Delivery Time: Shipping times can vary depending on your location. Australian customers can expect their orders within 3-5 business days. For international orders, delivery may take 7-14 business days.
4. Shipping Charges: Shipping charges will be calculated and displayed at checkout.
5. International Shipping: We ship worldwide. However, international customers are responsible for any customs and import taxes that may apply.
6. Order Tracking: Once your order has been shipped, you will receive a confirmation email with your tracking number.
Return & Exchange Policy
We understand that sometimes things might not be exactly as expected, and we want to ensure your satisfaction with Dr Zinx products. If you have any concerns or questions, please don't hesitate to reach out to us via our contact form. While we are unable to accommodate returns or exchanges for change of mind, we are here to assist you with any other inquiries you may have.
Should you need to return a product, we kindly ask that it be in its original, unopened packaging and returned within 30 days for a refund. Upon receipt of the product, we will promptly process your refund, deducting only the freight costs. Please be aware that return shipping fees are the responsibility of the customer, and arrangements for return shipping must be made by you. Please ensure proper packaging and tracking so the product can get to us safely to avoid additional charges.
We appreciate your patience as we process returns, as it may take some time for us to receive and review your returned items.
Please remember that our return policy applies exclusively to purchases made through veganicskn.com. If you have purchased our products from a different retailer, we kindly ask that you contact them directly regarding their return policies.
Thank you for choosing Dr Zinx. Your satisfaction is our priority, and we are here to assist you.
Please note Dr Zinx returns policy is only applicable to online orders from drzinx.com, if you are inquiring about a purchase from a stockist please get in touch with them directly.